How can I tell if my valves are faulty?
If a valve is faulty you will not necessarily see any obvious signs. If you feel a valve may be faulty due to sound quality, or there is a valve that is not glowing as it should, we recommend you immediately switch the amplifier off and have it checked by a qualified engineer before using it again.
How can I tell if one of my speakers in my cabinet or combo is not working?
If you feel one of your speakers is not working and it is not possible to tell which one, we recommend that you have it looked at by a qualified engineer.
My HT/ Main fuse keeps blowing what is wrong?
If you have replaced the blown fuse with the correct type and value and it still blows, this could be due to a faulty valve or a fault within the power supply. Do not attempt to replace the fuse with a larger value as this will cause more damage. We recommend that you have it looked at by a qualified engineer.
When using my amplifier or combo it crackles what is wrong?
Crackling on your amplifier could be due to a number of things, such as valves, damaged or broken socket(s) or pot, faulty guitar lead or guitar. We recommend that you have your equipment checked so you can determine what part of your equipment is faulty.
When using my amplifier or combo there is a lot of back ground noise is this normal?
The model of amplifier or combo, and which channel you are using, will determine the amount of background noise you might experience. With most clean channels there should be little or no background noise. The higher you have the gain, or if you are using the overdrive channels, when you stop playing there may be some significant background noise. This will not be apparent on some models if you unplug the guitar lead from the input. If the noise is apparent when playing, we recommend you take it back to your dealer so that it can be checked out.
When using my amplifier or combo last night I noticed smoke coming from the amplifier what should I do?
If you see smoke coming from your amplifier or combo do not attempt to plug it into the mains until it has been checked by a qualified engineer. If the amplifier is still under warranty then return it to the dealer you purchased it from.
At a gig last night somebody spilt liquid into my amplifier will this have caused any damage?
If a spillage occurs do not attempt to use your amplifier or combo until it has been checked by a qualified engineer, as the liquid can and will cause more damage to your amplifier if you attempt to use it. Any damage of this kind is not be covered by the warranty.